SMS Access & Toll-Free Verification: Your Path to Professional Messaging

​Why SMS is “Locked” During Your Trial

​At ReviewCatalyst, we prioritize the integrity of your brand and the security of our platform. To protect our users (and their customers) from the risks of spam and carrier blacklisting, we do not offer a “shared pool” of numbers.
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By locking SMS during the trial period, we ensure that every message sent through our system originates from a verified, dedicated Toll-Free number. This protects you from being associated with bad actors and ensures your business maintains a pristine sender reputation from day one.

​The Benefit: ​When you upgrade, you aren’t just getting “texting abilities”—you are getting a Dedicated Toll-Free Number registered specifically to your business.
​Brand Authority: Customers see a consistent, professional number.
​Future-Proof: You own your reputation, independent of any other user.

​What to Expect: The Activation Process

​To unlock SMS, we follow a simple two-step verification process:
​1. Add a Payment Method
Head to Settings > Subscriptions to select your plan and add a payment method.

​Note: Your monthly subscription begins immediately upon adding a payment method. This step confirms your business identity and allows us to begin the official Toll-Free verification process with the carriers.

​2. Submit the ‘Verify for SMS’ Form
Complete the form in your sidebar with your business details. Our team will handle the carrier filing for you. Verification typically takes 3-7 business days to complete.

​Preparation Mode: “Set It and Forget It”
​While you wait for your number to be verified, you don’t have to wait to build!
​Full Access: You have complete access to every other feature on your chosen plan right now.

​Campaign Building: You can build out your SMS templates, timing, and logic today.
​Ready to Launch: Once your number is verified, your campaigns will be “primed and ready.” You can toggle them on and start sending immediately without any further setup.

​A Note for Starter Plan Members
​If you are on the Starter Plan, you can completely ignore these SMS notifications. You have full access to our powerful Email Review Request features, which are ready to use right now.

​If you decide you’d like to add the power of SMS to your toolkit, simply upgrade to a Pro or Enterprise plan at any time to start your Toll-Free registration.